Shipping policy

Last updated: 19th September, 2025

DELIVERY AREA

We currently deliver only to addresses within the United Kingdom.

We do not ship to PO Box addresses or any international locations.

Remote areas include, but are not limited to: Scotland (Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkcaldy, Paisley, Perth, Galashiels, Shetland Islands), Northern Ireland, British Forces Post Office (BFPO), Channel Islands, Isle of Man and certain offshore or hard-to-access locations. Deliveries to these areas may require additional time.

DELIVERY METHODS & TIMELINES

All orders are fulfilled by Amazon Multi-Channel Fulfilment (MCF). While we instruct Amazon not to use Amazon-branded packaging, this cannot be guaranteed in every instance.

Orders are typically processed and dispatched within 1–2 working days after payment confirmation.

We offer tracked and express delivery (1–2 business days) for all orders within the United Kingdom.

Delivery times are estimates and may vary depending on your location and courier performance, particularly in remote areas.

SHIPPING CHARGES

To provide customers with a general indication of delivery costs, we have outlined below the approximate shipping rates for reference only. Please note that orders are fulfilled via Amazon Multi-Channel Fulfilment (MCF), and Amazon updates its delivery charges periodically. The system will automatically reflect Amazon’s latest shipping rates at the checkout stage. Customers are advised to review the live rate shown at checkout before placing an order, to ensure it is acceptable.

  • Tracked and Express Delivery (1–2 business days):
    Approximately £4.47 per box* or free for orders of £30 or more.
    *Reference rate – subject to the live rate at checkout.

ORDER CONFIRMATION & TRACKING

Once your order has been dispatched, you will receive a confirmation email with your tracking number and instructions to monitor your shipment.

You may track your parcel using the following portal: https://www.swiship.com/track (tracking number required).

FAILED DELIVERY / RETURN TO SENDER

If a parcel is returned to us due to an incorrect address or non-collection, we will contact you to arrange redelivery (additional charges may apply) or issue a refund (excluding original shipping costs).

DISCLAIMER AND LIMITATION OF LIABILITY

Please ensure that your delivery address is complete and accurate. We cannot be held responsible for any delays, failed deliveries, or loss of parcels arising from incorrect or incomplete address details provided by you.

Once the product has been delivered to the address provided in your order, it becomes your responsibility. Please ensure the delivery location is accessible and secure. We cannot be held liable for any loss, theft, or inability to deliver where the address is unattended, inaccessible, or insecure.

While we make every effort to ensure your order reaches you as quickly as possible, we cannot accept liability for any delays or failure to deliver caused by circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, strikes, courier disruption, pandemics or similar events. In such circumstances, we are unable to offer compensation, but will do our utmost to keep you informed and expedite delivery as soon as possible.

For further details regarding shipping and delivery, please refer to our Terms of Service.

FURTHER INFORMATION

If you have any questions, you are welcome to contact us through any of the following channels:

  • Contact Form: Please use the Contact Us form on our website for the most efficient response.
  • Social Media: You can also reach out to us via Facebook or Instagram (@gniibuk).
  • Post: 
    GenieBiome (Therapeutics) Co., Limited
    12/F, 208 Johnston Road, Wan Chai, Hong Kong

We aim to respond within 1-2 business days.