Subscribe & Save policy

Last updated: 1st April, 2026


This Subscribe & Save Subscription Policy explains the terms and conditions that apply when you subscribe to receive G-NiiB products on a recurring basis from our website (www.g-niib-uk.com). It should be read together with our Terms of Service, Privacy Policy, and other policies.

By purchasing a Subscribe & Save subscription, you agree to these terms.

HOW IT WORKS

Our Subscribe & Save subscription service allows you to receive your chosen G-NiiB products automatically at your preferred delivery frequency, without the need to reorder each time.

  • Subscriptions are available with delivery every 4 weeks, 8 weeks, or 12 weeks.
  • You will receive an email notification at least 3 calendar days before your subscription order is processed, and another confirmation email once the order has been placed.
  • Your chosen payment method will be automatically charged for each subscription order.

SUBSCRIBE & SAVE SUBSCRIBERS’ PRIVILEGES

To thank you for your loyalty, we offer exclusive savings on Subscribe & Save subscription orders:

  • First 3 subscription orders – 10% discount on each order.
  • From the 4th order onwards – 25% discount on each order.

Free shipping applies to all subscription orders.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Please Note:

Subscribe & Save is designed as a separate convenience and loyalty programme, offering customers the ease of automatic repeat orders, reduced risk of supply interruption, and its own exclusive discount structure.

For this reason, Subscribe & Save orders do not follow the same offer structure as temporary website promotions, such as limited-time discounts, seasonal sales, or free gift campaigns.

If a customer chooses Subscribe & Save while a temporary promotion is running, or if a subscription order is processed automatically during such a promotional period, the order will continue to receive the applicable Subscribe & Save discount based on the customer’s subscription stage, rather than the temporary promotional offer.

However, Subscribe & Save orders will still be eligible to earn G-Credits, which may be used towards future One-time Purchases.

MANAGING YOUR SUBSCRIBE & SAVE SUBSCRIPTION

You can manage your Subscribe & Save subscription at any time through your customer account portal. The following options are available:

  • Cancel subscription – You may cancel your subscription at any time. Please make any changes at least 1-2 days before your next billing date to ensure they apply to the upcoming order.
    If you cancel, any accumulated progress towards the 20% discount (from the 4th order onwards) will be lost.
  • Skip orders – If you wish to skip one or more upcoming deliveries while keeping your subscription (e.g. due to travel), you may use the Skip Order function instead of cancelling. Skipping allows you to cancel selected upcoming orders without cancelling your subscription. As subscriptions continue based on your selected delivery frequency (every 4, 8, or 12 weeks) until cancelled, if you wish to skip multiple upcoming orders, you will need to access the Upcoming Orders section and skip each order individually.
  • Change payment details – Update your card or payment method.

CHANGES THAT REQUIRE CUSTOMER SUPPORT

We understand that customers may have different subscription needs at different stages. In addition to the self-service options available in the Customer Account Portal, such as cancelling a subscription, skipping upcoming orders, and updating payment details, customers may also contact our customer service team for assistance with certain subscription changes.

Change shipping address
Customers may request to update the shipping address for upcoming subscription orders by providing the new recipient's name, contact phone number, and delivery address.

Reschedule upcoming orders
Customers may also request to change the delivery date of their next automatic subscription order. There are two ways in which an upcoming order may be rescheduled.

  1. The 1st is to change the date of the next order only, without affecting future deliveries. For example, if a customer started a subscription on 1 January 2026 with delivery every 4 weeks, the next order was scheduled for 29 January 2026, followed by 26 February 2026, and so on. If the customer only requests the next order to be rescheduled from 29 January 2026 to 30 January 2026, but does not request any change to future deliveries, the following order will still remain scheduled for 26 February 2026, and future deliveries will continue based on the original schedule.
  2. The 2nd option is to change the delivery date of the next order and have all future deliveries recalculated accordingly. Using the same example above, if the next order is changed from 29 January 2026 to 30 January 2026, and the customer also requests future deliveries to be updated accordingly, the following order will no longer remain on 26 February 2026. Instead, it will be recalculated based on the subscription frequency of every 4 weeks, meaning the next delivery would move to 27 February 2026, with future deliveries adjusted accordingly.

Edit delivery frequency
Customers may request to change their subscription delivery frequency from every 4, 8, or 12 weeks. Please note that changing the delivery frequency will not change the date of the next upcoming order. The new delivery frequency will only apply from the order after the next upcoming order onwards. For example, if a customer started a subscription on 1 January 2026 with delivery every 4 weeks, the next order was scheduled for 29 January 2026, followed by 26 February 2026. If the customer requests to change the delivery frequency from every 4 weeks to every 8 weeks, the next order scheduled for 29 January 2026 will remain unchanged. However, the order after that will be recalculated based on the new 8-week frequency, meaning the following delivery would move from 26 February 2026 to 26 March 2026, with future orders updated accordingly. 

If a customer wishes to change the delivery date of the next upcoming order immediately, changing the delivery frequency alone will not be sufficient. In such cases, the customer will also need to request a reschedule of the upcoming order.

If a customer wishes to change both the delivery date of the next upcoming order and the delivery frequency of future orders, two requests will be required: one to update the delivery frequency, and another to reschedule the upcoming order and update future orders accordingly. This allows the next order to be moved to the customer’s preferred delivery date, while all later orders are recalculated based on the new delivery frequency from that new date onwards. 

How to Request These Changes

As the changes above require manual handling by our customer service team, customers should contact us using the same email address used to register the subscription.

To help us verify the subscription securely, customers should include at least 4 of the following 5 details in their request:

  1. the original order number,
  2. subscription email address,
  3. recipient name of the order, 
  4. delivery address of the order, or
  5. recipient's contact phone number of the order.

When submitting a request, customers should also clearly state what change they would like to make and provide all relevant updated details required for us to process the request. This helps us to handle your case efficiently. Our customer service contact details can be found at the end of this policy.

Processing Time and Important Notes

Our customer service team will normally respond to subscription-related enquiries within 2–3 business days.

As some requests may require follow-up email communication and identity verification, customers are kindly asked to allow at least 7 business days for manual subscription changes to be fully completed.

If the next automatic order is due to be generated within the next 7 business days, and the customer wishes to avoid receiving that order, we recommend first using the Pause or Cancel function in the Customer Account Portal to temporarily stop or cancel the subscription.

Please note that if an order is generated and dispatched due to the customer’s current subscription setting, and the customer later decides that they no longer wish to keep it, this will be treated as a change of mind return under our standard return terms. In such cases, the customer will be responsible for the return postage cost, and the product must be unopened, unused, and in sellable condition in order for a refund to be considered, subject to our applicable return policy.

FAILED PAYMENTS

If your payment cannot be processed, the system will:

  • Attempt to charge your payment method again up to 3 times, with a retry every 2 days.
  • Send you a “Billing Failed” notification email with a link to manage your subscription and update your payment details.
  • If payment still fails after three retries, your subscription will be automatically cancelled.
  • You may resubscribe at any time, but discounts will restart from the beginning of the subscription cycle.

PRODUCT CHANGES

At present, only one subscription product is available on our website. Product swap or add/remove options are therefore disabled to avoid confusion.

RETURNS AND REFUNDS

Subscription orders are subject to our standard Return Policy for returns and to our Terms of Service for refunds. Please refer to these policies for full details.

CONTACT US

If you have any questions about your subscription, please contact us: